Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Returns or Exchange are not possible on Sale Items please make sure your order is correct and sizes are correct we will not Return or Exchange any items on Flat Sale.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at little.threads@hotmail.com or on Whatsapp +923200001463 Please note that all returns will need to be sent to our office Building No 50-M Khayaban-e-Ameen Lahore for refunds . However Exchange of Articles can be done through our courier service from your door these replacement orders will be charged as per the courier current charges at the time.
Note: If the item received is defective/damaged or there is a mistake from the warehouse we will not charge delivery charges for exchange of articles.
If your return is accepted we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at little.threads@hotmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at little.threads@hotmail.com.
- Returns accepted for 14 days
To Apply for a Refund against an Order please E-Mail us your Order Number with Product Name, Original Proof of Purchase Receipt (proof of payment) and your complaint/reason/issue for requesting a refund at little.threads@hotmail.com and our Customer Care team will get in contact with you. Alternatively you can Call/WhatsApp us on +92 320 0001463 from Monday to Saturday between 09:00 AM - 6:00 PM (Pakistan Standard Time). Further, to proceed with the Refund against a purchase case, your purchase should be sent back to us within 14 Days of receiving your Order.
